Shipping Policy

Effective Date: April 20, 2026
Brand Name: Sylumbra

This Shipping Policy outlines the terms related to order processing, dispatch, and delivery.

1. Order Processing
   Orders are processed within 1–3 business days after payment confirmation.
   Orders are not processed on Sundays or public holidays.
   Processing timelines may extend during peak demand or operational delays.
2. Shipping & Delivery Timelines
   Estimated delivery timelines:

• Metro Cities: 2–5 business days
• Non-Metro Cities: 3–7 business days
• Remote Locations: 5–10 business days

Delivery timelines are estimates and may vary due to courier availability and external factors.

3. Shipping Charges
   Shipping charges, if applicable, are displayed at checkout.
4. Dispatch & Tracking
   Tracking details will be shared via email or SMS after dispatch.
   Tracking activation may take up to 24 hours.
5. Serviceable Locations
   Delivery is subject to courier partner serviceability.
   Orders to non-serviceable locations will be cancelled and refunded.
6. Payment Methods
   We currently accept prepaid payment methods only.
   Orders must be paid in full at the time of purchase through the available payment options on our website.
7. Delivery Delays
   Delays may occur due to:

• Courier partner issues
• Weather or external disruptions
• Incorrect shipping details
• High order volumes

Sylumbra is not responsible for delays caused by third-party logistics providers.

8. Address Accuracy
   Customers must provide accurate shipping details.
   Orders delivered to incorrect addresses are not eligible for refund or replacement.
9. Lost or Damaged Shipments
   Issues must be reported within 48 hours of delivery.
   Claims are subject to verification with supporting evidence.
10. Contact Information
    Email: contact@sylumbra.com