Refund and Returns Policy

Effective Date: April 20, 2026
Brand Name: Sylumbra

This policy outlines the conditions for returns, refunds, and replacements.

  1. Eligibility for Returns
    Returns are accepted only if:
  • Product is damaged, defective, or incorrect
  • Request is raised within 48 hours of delivery

Products must be unused and in original packaging.

  1. Non-Returnable Cases
    Returns will not be accepted if:
  • Product is used or damaged after delivery
  • Request is made after the return window
  • Product lacks original packaging
  1. Return Request Process
    To initiate a return, email:

contact@sylumbra.com

Include:

  • Order ID
  • Description of issue
  • Photo/video evidence

All requests are subject to verification.

  1. Replacement Policy
    Approved returns will be eligible for replacement.
    If replacement is unavailable, a refund will be issued.
  2. Refund Process
    Refunds are processed to the original payment method.
  • 5–7 business days (processing)
  • Additional time may depend on banks/payment providers
  1. Shipping Costs
    If the issue is on our side, return shipping is covered.
    Otherwise, shipping costs are borne by the customer.
  2. Order Cancellation
    Orders can only be cancelled before dispatch.
  3. Fraud & Misuse
    Sylumbra reserves the right to reject claims in cases of suspected fraud or misuse.
  4. Contact Information
    Email: contact@sylumbra.com
  5. Fraud & Misuse
    Sylumbra reserves the right to reject claims in cases of suspected fraud or misuse.
  6. Contact Information
    Email: contact@sylumbra.com