Effective Date: April 20, 2026
Brand Name: Sylumbra
This Privacy Policy describes how Sylumbra collects, uses, and protects your personal information when you use our website or services.
- Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, billing and shipping address
- Transaction Information: Order details and payment-related information (payment details are not stored by us)
- Technical Information: IP address, browser type, device information, and browsing behavior
- How We Use Your Information
We use your information for the following purposes:
- To process and fulfill orders
- To communicate with you and provide customer support
- To improve website performance and user experience
- To send promotional communications (only with your consent)
- To detect and prevent fraudulent activity
- Sharing of Information
We do not sell or trade your personal information.
We may share your data with:
- Payment gateway providers
- Shipping and logistics partners
- Service providers assisting in website operations
All third-party services are required to handle your data securely.
- Data Security
We implement appropriate security measures to protect your personal data. However, no method of transmission over the internet is completely secure. - Cookies and Tracking
We may use cookies and similar technologies to:
- Improve functionality
- Remember user preferences
- Analyze website traffic
You can disable cookies through your browser settings.
- Your Rights
You may have the right to:
- Access your personal data
- Request correction of inaccurate information
- Request deletion of your data, subject to legal obligations
- Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices. - Data Retention
We retain personal data only as long as necessary for order fulfillment, legal compliance, and dispute resolution. - Changes to This Policy
We may update this Privacy Policy at any time. Updates will be reflected on this page with a revised effective date. - Contact Information
For privacy-related inquiries:
Email: contact@sylumbra.com